Help & Support

Open the app and go to Settings → Account → Delete account. Your profile disappears from the app straight away and your data is removed from our systems within 30 days. If you cannot get into the app, email us from the address on your account and we will delete it for you.

Open the profile or the chat, tap the menu in the top right and choose Report or Block. Blocking is instant and the other person is not told. Reports are read by a real person, and serious accounts are suspended while we investigate. If you are in danger, contact the Uganda Police on 999 or 112.

Payments can take a few minutes to confirm. If it has been longer than 30 minutes, email us with the date, the amount, and the phone number or card used, and we will trace the transaction and fix it.

Subscriptions bought inside the app are managed by the app store. On iPhone: Settings → your name → Subscriptions. On Android: Play Store → profile → Payments & subscriptions. Cancelling stops the next renewal; the current period runs to its end.

Nearby and map browsing need location permission. On iPhone: Settings → Abanoonya Pro → Location. On Android: Settings → Apps → Abanoonya Pro → Permissions. We only ever show other members a fuzzed area, never your exact position.

Go to Settings → Verification and follow the steps. Verified profiles get a badge, appear higher in discovery, and are trusted more by other members.

Sparks is the dating side — swiping, matches, chat and calls. Links is the professional side — your work profile, connections, Hubs and job listings. You can switch between them at any time, and you can turn either one off.

Tap Forgot password on the sign-in screen and we will send a reset code to your registered phone number or email.